I ship via PRIORITY MAIL to assure timely delivery.
Shipping of plants is generally done on Monday's and Tuesday's ONLY to avoid plants sitting in a warehouse or truck over a weekend awaiting delivery. There are times when I will ship plants on a Wednesday (ie: during periods of heavy volume or if Monday is a Federal Holiday).
Payment must be received no later than 7pm EST on Monday for the plants to go out the next day; otherwise it will be shipped the following week.
Unless otherwise stated on the item description (or if the weather is unsuitable for shipping), I ship plants out the next available shipping day after payment is made.
If you will be out of town, on vacation, etc. when your plants are scheduled to ship, please let me know and I can hold your plant until the following week.
I make every effort to assure your plants arrive in good condition, including packing the roots in damp newspaper, securing the plant INSIDE the box to avoid movement during shipping and starting with healthy, well rooted plants (unless, of course, you are purchasing un-rooted cuttings). Even with this, sometimes boxes get crushed or leaves/stems may get broken in shipping. Generally, this is only a minor problem and your plants will recover without a problem. If your plant has sustained serious damage, please email me immediately. If possible, send a photo of the box and plant so I can tell how serious the damage is and we can decide if the plant needs to be replaced.
It is important that the plants be removed from the box ASAP upon arrival. If you don't have time to plant them immediately, they should be at least removed from the box and the roots placed in cool water in the shade or inside the house.
If possible, have your plants shipped to your office or other destination where they can be brought in out of the heat/cold right away. Leaving a box with plants in it out in the weather (hot or cold) can be devastating to them.
If you can't ship to your work address, ask a neighbor to bring the box in for you until you get home. Some people ship their plants to a relative's who is at home all day so the plants can be tended to immediately.
Shipping plants bare root is stressful for the plants, make no mistake about that. They will be wilted for a few days up to a couple of weeks, they may loose some of their original leaves and they will definitely need lots of TLC from you when they arrive to revive them and get them growing strong again. Please make sure you have the time and patience to devote to your plants before placing an order.
COLD WEATHER WARNING:
My plants are TROPICAL - COLD WEATHER WILL HURT THEM. If the temperatures (based on the online forecast) in your area pose a danger to these plants, I WLL NOT SHIP THEM UNTIL THE TEMPERATURES ARE SUITABLE. I will let you know, via email, if your plants are being held. If you want them shipped, regardless of the weather, you take 100% of the responsibility for the healthy delivery of the plants; I cannot make any guarantees of safe delivery if I feel the temperatures are too low.
Insurance is optional. Keep in mind that insurance on plants covers them only if they don't arrive - if plants are damaged in shipping (from heat, cold, etc.), Postal Insurance DOES NOT COVER THAT.
PLANTS CAN NOT BE SHIPPED INTERNATIONALLY - USA ONLY.
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My mailing address is: My Email Address is:
Onalee Israel firstname.lastname@example.org
PO BOX 9012
Brooksville, FL 34604-6913